Crypto.com
When providing evidence for your Crypto.com cryptocurrency transactions, it’s important to know that standard CSV statements downloaded from the app or website do not include the critical detail of the withdrawal wallet addresses. However, both the Bank(s) involved in your matter and the Financial Ombudsman will require a PDF statement containing this information as part of their investigation.
How to Obtain Crypto.com Statements with Transaction Hashes and Wallet Addresses
The only way to obtain a PDF statement with transaction hashes and withdrawal wallet addresses is by submitting a request directly to Crypto.com’s Data Protection Officer (DPO). This statement cannot be generated automatically through the app or website.
Request Template for Crypto.com DPO
To request the required statement, please use the following template and email it to the Crypto.com Data Protection Officer at [email protected]. You will need to input your personal details into the template before sending.
Dear Data Protection Officer,
I am writing to formally request a copy of my transaction statement associated with my account at Crypto.com. My account is registered under the email address: [your registered email].
I am currently involved in a legal matter where I have been requested to provide an official PDF statement of all my FIAT and cryptocurrency transactions from your platform. However, I have found that the Crypto.com website and app only provide transaction history in CSV format. Therefore, I kindly request that you provide me with a complete PDF statement of all my cash and cryptocurrency transactions, including all deposits, withdrawals, trades, and transfers. Please ensure that the statement contains all relevant details, specifically including cryptocurrency withdrawal addresses and transaction hashes.
Please confirm receipt of this request and let me know if you require any further information or identification from me to process it. I would appreciate it if you could send the requested PDF statement to [your email address] at your earliest convenience.
Thank you for your cooperation and assistance.
Best regards,
[Your Full Name]